Voice Mail Integration panel field descriptions

Avaya one-X Agent provides the ability to integrate voice message system with a telephone, an application, or a Web browser. You can enable the Message Waiting indicator on the registered extension and can retrieve the voice message from the voice mail system.

Important

You can integrate any one of the voice mail service at any given time.

Note

Before integrating the voice mail service for your extension, check with your system administrator that if your extension has been is registered with the voice mail system.

The Voice Mail Integration panel contains the following controls:

Name	Description
Enable Message Access Enable message access	Enable the Enable Message Access option if you want Avaya one-X Agent to initiate one of the options in the When Voice Message Indicator is clicked option when you click the Voice Mail icon on the main window. Select the Enable message access check box to allow agents to access voice mail messages. When this option is checked, you can select the required behavior when the Voice Message Indicator is clicked.
When Voice Message Indicator is clicked When voice message indicator is clicked	The When Voice Message Indicator is clicked option determines the action the system must perform when you click the voice message icon on the top bar. Dial this number: Use the Dial this number option when you want the system to dial a telephone number or an extension in the associated field. You must provide a telephone number or an extension in the associated field. Start this application: Use the Start this application option when you want the system to execute a program specified in the associated field when you click the Voice Mail icon. You must provide the path and the filename of an executable program file name in the associated field. Open web page: Use the Open web page option when you want the system to open a Uniform Resource Locator (URL) address when you click the Voice Mail icon. You must provide a valid URL in the associated field. Specify the action the Avaya one-X Agent client must perform when an agent clicks the voice message icon on the Avaya one-X Agent interface. Dial this number: Enter the telephone number or the extension that the Avaya one-X Agent client must dial when the agent tries to access the voice mail. Start this application: Specify the executable file location of the application that should start when an agent attempts to access the voice mail. This application must have the agent extension configured so that the agent can listen to voice mails from this application. Open Web page: Specify the Web page URL to open when the agent tries to access their voice mail. The agent extension must be configured on this Web application so that the agent can access voice mails from this Web application.

Name

Description

Enable Message Access

Enable message access

Enable the Enable Message Access option if you want Avaya one-X Agent to initiate one of the options in the When Voice Message Indicator is clicked option when you click the Voice Mail icon on the main window.

Select the Enable message access check box to allow agents to access voice mail messages. When this option is checked, you can select the required behavior when the Voice Message Indicator is clicked.

When Voice Message Indicator is clicked

When voice message indicator is clicked

The When Voice Message Indicator is clicked option determines the action the system must perform when you click the voice message icon on the top bar.

Dial this number: Use the Dial this number option when you want the system to dial a telephone number or an extension in the associated field. You must provide a telephone number or an extension in the associated field.
Start this application: Use the Start this application option when you want the system to execute a program specified in the associated field when you click the Voice Mail icon. You must provide the path and the filename of an executable program file name in the associated field.
Open web page: Use the Open web page option when you want the system to open a Uniform Resource Locator (URL) address when you click the Voice Mail icon. You must provide a valid URL in the associated field.

Specify the action the Avaya one-X Agent client must perform when an agent clicks the voice message icon on the Avaya one-X Agent interface.

Dial this number: Enter the telephone number or the extension that the Avaya one-X Agent client must dial when the agent tries to access the voice mail.
Start this application: Specify the executable file location of the application that should start when an agent attempts to access the voice mail. This application must have the agent extension configured so that the agent can listen to voice mails from this application.
Open Web page: Specify the Web page URL to open when the agent tries to access their voice mail. The agent extension must be configured on this Web application so that the agent can access voice mails from this Web application.